ZippyAssist Blog
Latest Posts.
Supporting Customers to Protect and Grow Your Business.
Trolley House Refreshments supports more than 700 clients, and they knew that keeping those clients happy starts with taking care of the customers using their machines every day. With ZippyAssist, they turned customer reporting into something simple, clear, and easy to manage — without adding real-time pressure to their team. Here’s how it reshaped their entire support workflow.
ZippyAssist for Small but Serious Vending
We're excited to introduce the Starter Plan—pro-level customer support tools now available for operators managing up to 50 machines. Because great customer service isn't about how big you are, it's about how big you think.
An Industry Vet Embraces the Future
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
Hint: ZippyAssist
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Recent.
Navigating the Customer Service Challenges in High Schools
Lessons from Vending
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist Is Transforming Vending Operations
Direct from the Operators
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
A Growth Mindset
Blue Sky Supply Sets Big Goals With ZippyAssist
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
ZippyAssist™ Announces Strategic Integration with Gimme VMS.
Coverage Expands Across Leading Industry Platforms
ZippyAssist Announces Strategic Integration with Gimme VMS:** ZippyAssist expands VMS platform compatibility with new Gimme integration, enabling seamless data exchange and automated service request management. The partnership addresses critical unattended retail challenges through improved accuracy and reduced equipment downtime.
Smart Support Just Got Smarter
Smart Support Just Got Smarter:** ZippyAssist introduces new features enhancing customer communication, operational efficiency, and workflow insights. Updates include in-app notices, equipment groups, voice message improvements, priority customer management, and smart notification retry systems for reliable communication.
Bold Moves
Three young Operations Managers Embrace ZippyAssist
ZippyAssist - The New Customer Service:** Three young operations managers challenge traditional customer service by embracing ZippyAssist technology. The platform transforms phone-heavy processes into streamlined text communications, providing data insights and improving both customer experience and operational efficiency.
