ZippyAssist Blog
Latest Posts.
Customer Support never sleeps, and neither do we.
From smarter notifications to team collaboration tools, here's a roundup of 11 ZippyAssist features — some new, some overlooked — that can make a real difference to how you manage customer support every day.
We've made a short video explaining ZippyAssist from your accounts' perspective — so you don't have to.
Winning new accounts and keeping existing ones happy often comes down to how well they understand the support experience you offer. We've produced a short, shareable video that does that explaining for you — perfect for prospect pitches, onboarding, and everything in between.
How a Smarter Dashboard Changes Everything
One Source Refreshments manages 3,000+ machines and 100+ micro markets. Here's how VP of Operations Jared Detwiler uses ZippyAssist to run smarter vending operations — and what other operators can learn from it.
Supporting Customers to Protect and Grow Your Business.
Trolley House Refreshments supports more than 700 clients, and they knew that keeping those clients happy starts with taking care of the customers using their machines every day. With ZippyAssist, they turned customer reporting into something simple, clear, and easy to manage — without adding real-time pressure to their team. Here’s how it reshaped their entire support workflow.
Recent.
Introducing ... Starter Plan
ZippyAssist for Small but Serious Vending
We're excited to introduce the Starter Plan—pro-level customer support tools now available for operators managing up to 50 machines. Because great customer service isn't about how big you are, it's about how big you think.
Bob Loves Zippy
An Industry Vet Embraces the Future
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
How a 23-Year-Old Operations Manager Transformed PyramidFoodservice
Hint: ZippyAssist
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Navigating the Customer Service Challenges in High Schools
Lessons from Vending
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist Is Transforming Vending Operations
Direct from the Operators
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
A Growth Mindset
Blue Sky Supply Sets Big Goals With ZippyAssist
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
