Powerful Features. Built For the Unique Needs of Unattended Environments. Just Like Yours. Nice!
ZippyAssist is built from the ground‑up for the specific needs of people using unattended retail and self‑service environments, and the organizations and businesses that provide and service them. Keep scrolling to learn more about our unique features.
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Zippy Voice Messages.
Let Zippy Answer Your Calls.
Unattended Retail and Self-Service operations never sleep, but your team doesn’t need to be on call 24/7 to provide top-notch support. Whether it’s after hours or during busy office times, Zippy Voice Messages ensures no call goes unanswered, no detail goes unnoticed, and no time is wasted.
How It Works.
Eliminate Manual Data Handling.
Traditional call centers and basic voice messaging services require manual handling to capture and transfer call data into your existing support systems. This double-handling leads to errors, missed details, and wasted time, especially in a fast-paced, 24/7 industry.
With Zippy Voice Messages' automation features, there is no manual handling, as data and information go directly into your ZippyAssist workflow.
Simplify Your Workflow.
With Zippy Voice Messages, every inbound call to your dedicated ZippyAssist phone number is automatically answered, recorded, and transcribed. Callers leave essential details, like their name, the help they need, and the machine ID. All this information is seamlessly integrated into your ZippyAssist dashboard, ready to be used with other support features.
Check out all the Zippy Voice details.
Zippy Voice Messages.
Let Zippy Answer Your Calls.
Unattended Retail and Self-Service operations never sleep, but your team doesn’t need to be on call 24/7 to provide top-notch support. Whether it’s after hours or during busy office times, Zippy Voice Messages ensures no call goes unanswered, no detail goes unnoticed, and no time is wasted.
How It Works.
Eliminate Manual Data Handling.
Traditional call centers and basic voice messaging services require manual handling to capture and transfer call data into your existing support systems. This double-handling leads to errors, missed details, and wasted time, especially in a fast-paced, 24/7 industry.
With Zippy Voice Messages' automation features, there is no manual handling, as data and information go directly into your ZippyAssist workflow.
Simplify Your Workflow.
With Zippy Voice Messages, every inbound call to your dedicated ZippyAssist phone number is automatically answered, recorded, and transcribed. Callers leave essential details, like their name, the help they need, and the machine ID. All this information is seamlessly integrated into your ZippyAssist dashboard, ready to be used with other support features.
Check out all the Zippy Voice details.
Zippy Voice Messages.
Let Zippy Answer Your Calls.
Unattended Retail and Self-Service operations never sleep, but your team doesn’t need to be on call 24/7 to provide top-notch support. Whether it’s after hours or during busy office times, Zippy Voice Messages ensures no call goes unanswered, no detail goes unnoticed, and no time is wasted.
How It Works.
Eliminate Manual Data Handling.
Traditional call centers and basic voice messaging services require manual handling to capture and transfer call data into your existing support systems. This double-handling leads to errors, missed details, and wasted time, especially in a fast-paced, 24/7 industry.
With Zippy Voice Messages' automation features, there is no manual handling, as data and information go directly into your ZippyAssist workflow.
Simplify Your Workflow.
With Zippy Voice Messages, every inbound call to your dedicated ZippyAssist phone number is automatically answered, recorded, and transcribed. Callers leave essential details, like their name, the help they need, and the machine ID. All this information is seamlessly integrated into your ZippyAssist dashboard, ready to be used with other support features.
Check out all the Zippy Voice details.
Take the Hassle Out Of Refunds.
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
Simple Refunds for Customers.
Customers submit a refund request right from their phone, following a few simple steps. They can even include a photo to help describe the situation.
Simple Refunds for Operators.
Because incoming refund requests have all the information needed to review a refund for approval, it is quick and simple for operators. And all contact details are available if a follow-up call or email is needed.
Simple Refund Process.
End of story!
Once a refund request has been reviewed, Zippy's online refunds can be approved and disbursed with just a couple of clicks. Customers usually receive their refunds in a few minutes.
All about processing online refunds.
What About Offline? Or Market Cards?
For offline payment methods and market cards, we get the customer's details so you can process a refund using your own offline methods without having to contact the customer to ask for them.
In the case of market cards, we also get their card details so you have everything you need to review and process a refund offline.
We're so excited about ZippyAssist refunds, we even made a video about it!
Take the Hassle Out Of Refunds.
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
Simple Refunds for Customers.
Customers submit a refund request right from their phone, following a few simple steps. They can even include a photo to help describe the situation.
Simple Refunds for Operators.
Because incoming refund requests have all the information needed to review a refund for approval, it is quick and simple for operators. And all contact details are available if a follow-up call or email is needed.
Simple Refund Process.
End of story!
Once a refund request has been reviewed, Zippy's online refunds can be approved and disbursed with just a couple of clicks. Customers usually receive their refunds in a few minutes.
All about processing online refunds.
What About Offline? Or Market Cards?
For offline payment methods and market cards, we get the customer's details so you can process a refund using your own offline methods without having to contact the customer to ask for them.
In the case of market cards, we also get their card details so you have everything you need to review and process a refund offline.
We're so excited about ZippyAssist refunds, we even made a video about it!
Take the Hassle Out Of Refunds.
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
Simple Refunds for Customers.
Customers submit a refund request right from their phone, following a few simple steps. They can even include a photo to help describe the situation.
Simple Refunds for Operators.
Because incoming refund requests have all the information needed to review a refund for approval, it is quick and simple for operators. And all contact details are available if a follow-up call or email is needed.
Simple Refund Process.
End of story!
Once a refund request has been reviewed, Zippy's online refunds can be approved and disbursed with just a couple of clicks. Customers usually receive their refunds in a few minutes.
All about processing online refunds.
What About Offline? Or Market Cards?
For offline payment methods and market cards, we get the customer's details so you can process a refund using your own offline methods without having to contact the customer to ask for them.
In the case of market cards, we also get their card details so you have everything you need to review and process a refund offline.
We're so excited about ZippyAssist refunds, we even made a video about it!
Refunds Videos.
Watch Refunds at Work.
Sit back and watch how ZippyAssist takes your refunds online – making a better experience for both you and your customers.
Refund Requests.
Explore and manage customer's refund requests.
Zippy Wallet.
Using Zippy Wallet to fund your approved online refunds.
Setting Up Refund Methods.
Setup and configure refund methods when customers request a refund.
Refunds Videos.
Watch Refunds at Work.
Sit back and watch how ZippyAssist takes your refunds online – making a better experience for both you and your customers.
Refund Requests.
Explore and manage customer's refund requests.
Zippy Wallet.
Using Zippy Wallet to fund your approved online refunds.
Setting Up Refund Methods.
Setup and configure refund methods when customers request a refund.
Refunds Videos.
Watch Refunds at Work.
Sit back and watch how ZippyAssist takes your refunds online – making a better experience for both you and your customers.
Refund Requests.
Explore and manage customer's refund requests.
Zippy Wallet.
Using Zippy Wallet to fund your approved online refunds.
Setting Up Refund Methods.
Setup and configure refund methods when customers request a refund.
Payment Preauthorizations.
Ease Preauthorization Pain.
Preauthorizations can cause customers a lot of confusion and anxiety. ZippyAssist's pre‑auth workflow addresses some of the problems.
Payment preauthorizations come part-and-parcel with cashless payments, but when something goes wrong they cause customers a lot of confusion and anxiety. The result is often time-consuming calls from customers calling foul and operators seeking to reassure customers.
But with ZippyAssist's refunds pre-auth workflow feature, you can avoid getting these calls until the hold period has lapsed.
Learn more in our Preauthorization blog post.
Payment Preauthorizations.
Ease Preauthorization Pain.
Preauthorizations can cause customers a lot of confusion and anxiety. ZippyAssist's pre‑auth workflow addresses some of the problems.
Payment preauthorizations come part-and-parcel with cashless payments, but when something goes wrong they cause customers a lot of confusion and anxiety. The result is often time-consuming calls from customers calling foul and operators seeking to reassure customers.
But with ZippyAssist's refunds pre-auth workflow feature, you can avoid getting these calls until the hold period has lapsed.
Learn more in our Preauthorization blog post.
Payment Preauthorizations.
Ease Preauthorization Pain.
Preauthorizations can cause customers a lot of confusion and anxiety. ZippyAssist's pre‑auth workflow addresses some of the problems.
Payment preauthorizations come part-and-parcel with cashless payments, but when something goes wrong they cause customers a lot of confusion and anxiety. The result is often time-consuming calls from customers calling foul and operators seeking to reassure customers.
But with ZippyAssist's refunds pre-auth workflow feature, you can avoid getting these calls until the hold period has lapsed.
Learn more in our Preauthorization blog post.
Other Great Features.
ZippyAssist has more features than you can shake a stick at. All designed to help provide the best help and support platform for unattended retail and self‑service environments.
Help Requests
With a simple text message to a number dedicated to your company’s ZippyAssist, customers can access the help they need without a time-consuming phone call.
Powerful Feedback
Know about small problems before they become big ones. Customers can provide feedback right in the ZippyAssist app — suggestions or frustrations, and praise.
Simplify Refunds
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
Voice Messages
Zippy can automatically answer inbound calls to your ZippyAssist phone number (or any calls forwarded to it), 24 hours a day, 365 days of the year.
Track Equipment
You can add, update, and delete equipment data directly in ZippyAssist—if you don't have a VMS, this can be a tool you can use to help manage the location of your equipment. You can also see what specific equipment is getting the most customer help requests.
Multi-language
To support our Spanish and French speaking users, ZippyAssist's customer web app supports Spanish and French.
Ease Preauth Headaches
Avoid time-consuming calls about preauthorizations holds from customers by automating customer advisories and follow-up.
Account Retention
Never lose another account. Zippy's account reporting makes it easy to monitor activity by account are seeing the most support and services requests, and specifics about each one. Perfect for reviewing with your team for training or remedial action.
CRM Built-in
ZippyAssist keeps a full history of your customers who have used ZippyAssist to contact you, and makes it easy to find them. This is great if you need to check or look-up the history of a customer.
Other Great Features.
ZippyAssist has more features than you can shake a stick at. All designed to help provide the best help and support platform for unattended retail and self‑service environments.
Help Requests
With a simple text message to a number dedicated to your company’s ZippyAssist, customers can access the help they need without a time-consuming phone call.
Powerful Feedback
Know about small problems before they become big ones. Customers can provide feedback right in the ZippyAssist app — suggestions or frustrations, and praise.
Simplify Refunds
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
Voice Messages
Zippy can automatically answer inbound calls to your ZippyAssist phone number (or any calls forwarded to it), 24 hours a day, 365 days of the year.
Track Equipment
You can add, update, and delete equipment data directly in ZippyAssist—if you don't have a VMS, this can be a tool you can use to help manage the location of your equipment. You can also see what specific equipment is getting the most customer help requests.
Multi-language
To support our Spanish and French speaking users, ZippyAssist's customer web app supports Spanish and French.
Ease Preauth Headaches
Avoid time-consuming calls about preauthorizations holds from customers by automating customer advisories and follow-up.
Account Retention
Never lose another account. Zippy's account reporting makes it easy to monitor activity by account are seeing the most support and services requests, and specifics about each one. Perfect for reviewing with your team for training or remedial action.
CRM Built-in
ZippyAssist keeps a full history of your customers who have used ZippyAssist to contact you, and makes it easy to find them. This is great if you need to check or look-up the history of a customer.
Other Great Features.
ZippyAssist has more features than you can shake a stick at. All designed to help provide the best help and support platform for unattended retail and self‑service environments.
Help Requests
With a simple text message to a number dedicated to your company’s ZippyAssist, customers can access the help they need without a time-consuming phone call.
Powerful Feedback
Know about small problems before they become big ones. Customers can provide feedback right in the ZippyAssist app — suggestions or frustrations, and praise.
Simplify Refunds
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
Voice Messages
Zippy can automatically answer inbound calls to your ZippyAssist phone number (or any calls forwarded to it), 24 hours a day, 365 days of the year.
Track Equipment
You can add, update, and delete equipment data directly in ZippyAssist—if you don't have a VMS, this can be a tool you can use to help manage the location of your equipment. You can also see what specific equipment is getting the most customer help requests.
Multi-language
To support our Spanish and French speaking users, ZippyAssist's customer web app supports Spanish and French.
Ease Preauth Headaches
Avoid time-consuming calls about preauthorizations holds from customers by automating customer advisories and follow-up.
Account Retention
Never lose another account. Zippy's account reporting makes it easy to monitor activity by account are seeing the most support and services requests, and specifics about each one. Perfect for reviewing with your team for training or remedial action.
CRM Built-in
ZippyAssist keeps a full history of your customers who have used ZippyAssist to contact you, and makes it easy to find them. This is great if you need to check or look-up the history of a customer.
We help companies create better customer experiences.
You can be up and running with your own ZippyAssist in minutes.
Refund FAQs.
What refund methods are available?
Currently ZippyAssist offers PayPal, Venmo and Zelle for online refunds. Once approved, online refunds are paid out from funds available in the business' Zippy Wallet balance.
ZippyAssist plans to offer more online options as they become available.
Customers can also choose the option of an offline refund options such as cash or check, or their own market card. However businesses are responsible for issuing offline refunds.
NOTE: ZippyAssist does not send cash or checks to customers on behalf of businesses at this time.
What is Zippy Wallet?
Zippy Wallet is a ZippyAssist refunds feature that provides a simple and convenient way for operators to provide funds for issuing approved online refunds and related transaction fees. Funds are added to a business' Zippy Wallet from the credit card associated with their account, then the available Zippy Wallet balance is used to fund any approved refunds.
Adding funds to Zippy Wallet is quick and usually only takes a few seconds, so businesses need only add the funds they need to issue the refunds they want to approve.
To learn more, watch our Zippy Wallet video.
Are ZippyAssist Refunds different from traditional refunds?
Refunds are commonly considered as a transaction between two parties, e.g. a business returns money to a customer. However, aspects of unattended retail makes these types of refunds time consuming and inefficient.
This is where ZippyAssist Refunds steps in. To simplify and speed-up the refund experience for both business and customers, ZippyAssist offers customers the option to receive a refund payment using an online method such as PayPal, Venmo or Zelle. If a business approves the request ZippyAssist issues payment* to the customer to settle the refund on behalf of the business, using funds available in the business' Zippy Wallet. Businesses can quickly and easily review requests from the ZippyAssist dashboard, and approve a refund with the click of a button.
*NOTE: ZippyAssist is a product and brand of 6L Inc. Online payments are issued by 6L Inc.
How quickly are refunds processed?
Once a customer requests a refund it must be reviewed by you and approved to progress to processing. Any refund processing does not start unless it is first approved.
Once a request is approved:
Online refunds (PayPal, Venmo or Zelle) are queued and processed within one hour – as quickly as one minute to as long as 60 minutes. Once the refund is processed the refunded amount is immediately available to the customer.
Offline refunds (cheque/cash) are not processed or handled by ZippyAssist - all processing is done offline by the business, using their own internal processes.
Do I need to review and approve each individual refund request?
Yes. Refund requests do not progress unless first approved.
What happens when I approve an online refund request?
Before approving a refund for online payment, enough Zippy Wallet funds need to be available to cover the refund amount plus any transaction fees. If needed, funds can be added to Zippy Wallet from the business' ZippyAssist dashboard, and is usually available within seconds.
Approving a refund request where the refund method is PayPal, Venmo or Zelle:
Queues then processes a payment by 6L to your customer to the value of the amount requested in the refund request
Zippy Wallet balance is updated to reflect the processed refund, including both the approved refund amount plus any transaction fees.
NOTE: ZippyAssist does not process offline / manual processes such as cash/check.
Can I “unapprove” or decline an approved refund request?
You cannot “unapprove” an approved refund. However if the approved refund is still queued for processing you can change the request from “Approved” to “Declined”.
In the same way, an approved refund can be declined if the refund is still queued for processing.
Who is 6L and why are they issuing refunds to our customers?
Payments must originate from a legal entity such as a person or a company. ZippyAssist is a trademark. However 6L Inc is the company that owns ZippyAssist, so refunds are issued by 6L Inc.
When customers are notified by the payment provider of payment we reference the refund request so customers are aware of the connection.
How do I see who approved a refund request?
Each refund request provides a detailed processing log, including who did what and when. This log can be viewed by inspecting the refund request on the dashboard.
Refund FAQs.
What refund methods are available?
Currently ZippyAssist offers PayPal, Venmo and Zelle for online refunds. Once approved, online refunds are paid out from funds available in the business' Zippy Wallet balance.
ZippyAssist plans to offer more online options as they become available.
Customers can also choose the option of an offline refund options such as cash or check, or their own market card. However businesses are responsible for issuing offline refunds.
NOTE: ZippyAssist does not send cash or checks to customers on behalf of businesses at this time.
What is Zippy Wallet?
Zippy Wallet is a ZippyAssist refunds feature that provides a simple and convenient way for operators to provide funds for issuing approved online refunds and related transaction fees. Funds are added to a business' Zippy Wallet from the credit card associated with their account, then the available Zippy Wallet balance is used to fund any approved refunds.
Adding funds to Zippy Wallet is quick and usually only takes a few seconds, so businesses need only add the funds they need to issue the refunds they want to approve.
To learn more, watch our Zippy Wallet video.
Are ZippyAssist Refunds different from traditional refunds?
Refunds are commonly considered as a transaction between two parties, e.g. a business returns money to a customer. However, aspects of unattended retail makes these types of refunds time consuming and inefficient.
This is where ZippyAssist Refunds steps in. To simplify and speed-up the refund experience for both business and customers, ZippyAssist offers customers the option to receive a refund payment using an online method such as PayPal, Venmo or Zelle. If a business approves the request ZippyAssist issues payment* to the customer to settle the refund on behalf of the business, using funds available in the business' Zippy Wallet. Businesses can quickly and easily review requests from the ZippyAssist dashboard, and approve a refund with the click of a button.
*NOTE: ZippyAssist is a product and brand of 6L Inc. Online payments are issued by 6L Inc.
How quickly are refunds processed?
Once a customer requests a refund it must be reviewed by you and approved to progress to processing. Any refund processing does not start unless it is first approved.
Once a request is approved:
Online refunds (PayPal, Venmo or Zelle) are queued and processed within one hour – as quickly as one minute to as long as 60 minutes. Once the refund is processed the refunded amount is immediately available to the customer.
Offline refunds (cheque/cash) are not processed or handled by ZippyAssist - all processing is done offline by the business, using their own internal processes.
Do I need to review and approve each individual refund request?
Yes. Refund requests do not progress unless first approved.
What happens when I approve an online refund request?
Before approving a refund for online payment, enough Zippy Wallet funds need to be available to cover the refund amount plus any transaction fees. If needed, funds can be added to Zippy Wallet from the business' ZippyAssist dashboard, and is usually available within seconds.
Approving a refund request where the refund method is PayPal, Venmo or Zelle:
Queues then processes a payment by 6L to your customer to the value of the amount requested in the refund request
Zippy Wallet balance is updated to reflect the processed refund, including both the approved refund amount plus any transaction fees.
NOTE: ZippyAssist does not process offline / manual processes such as cash/check.
Can I “unapprove” or decline an approved refund request?
You cannot “unapprove” an approved refund. However if the approved refund is still queued for processing you can change the request from “Approved” to “Declined”.
In the same way, an approved refund can be declined if the refund is still queued for processing.
Who is 6L and why are they issuing refunds to our customers?
Payments must originate from a legal entity such as a person or a company. ZippyAssist is a trademark. However 6L Inc is the company that owns ZippyAssist, so refunds are issued by 6L Inc.
When customers are notified by the payment provider of payment we reference the refund request so customers are aware of the connection.
How do I see who approved a refund request?
Each refund request provides a detailed processing log, including who did what and when. This log can be viewed by inspecting the refund request on the dashboard.
Refund FAQs.
What refund methods are available?
Currently ZippyAssist offers PayPal, Venmo and Zelle for online refunds. Once approved, online refunds are paid out from funds available in the business' Zippy Wallet balance.
ZippyAssist plans to offer more online options as they become available.
Customers can also choose the option of an offline refund options such as cash or check, or their own market card. However businesses are responsible for issuing offline refunds.
NOTE: ZippyAssist does not send cash or checks to customers on behalf of businesses at this time.
What is Zippy Wallet?
Zippy Wallet is a ZippyAssist refunds feature that provides a simple and convenient way for operators to provide funds for issuing approved online refunds and related transaction fees. Funds are added to a business' Zippy Wallet from the credit card associated with their account, then the available Zippy Wallet balance is used to fund any approved refunds.
Adding funds to Zippy Wallet is quick and usually only takes a few seconds, so businesses need only add the funds they need to issue the refunds they want to approve.
To learn more, watch our Zippy Wallet video.
Are ZippyAssist Refunds different from traditional refunds?
Refunds are commonly considered as a transaction between two parties, e.g. a business returns money to a customer. However, aspects of unattended retail makes these types of refunds time consuming and inefficient.
This is where ZippyAssist Refunds steps in. To simplify and speed-up the refund experience for both business and customers, ZippyAssist offers customers the option to receive a refund payment using an online method such as PayPal, Venmo or Zelle. If a business approves the request ZippyAssist issues payment* to the customer to settle the refund on behalf of the business, using funds available in the business' Zippy Wallet. Businesses can quickly and easily review requests from the ZippyAssist dashboard, and approve a refund with the click of a button.
*NOTE: ZippyAssist is a product and brand of 6L Inc. Online payments are issued by 6L Inc.
How quickly are refunds processed?
Once a customer requests a refund it must be reviewed by you and approved to progress to processing. Any refund processing does not start unless it is first approved.
Once a request is approved:
Online refunds (PayPal, Venmo or Zelle) are queued and processed within one hour – as quickly as one minute to as long as 60 minutes. Once the refund is processed the refunded amount is immediately available to the customer.
Offline refunds (cheque/cash) are not processed or handled by ZippyAssist - all processing is done offline by the business, using their own internal processes.
Do I need to review and approve each individual refund request?
Yes. Refund requests do not progress unless first approved.
What happens when I approve an online refund request?
Before approving a refund for online payment, enough Zippy Wallet funds need to be available to cover the refund amount plus any transaction fees. If needed, funds can be added to Zippy Wallet from the business' ZippyAssist dashboard, and is usually available within seconds.
Approving a refund request where the refund method is PayPal, Venmo or Zelle:
Queues then processes a payment by 6L to your customer to the value of the amount requested in the refund request
Zippy Wallet balance is updated to reflect the processed refund, including both the approved refund amount plus any transaction fees.
NOTE: ZippyAssist does not process offline / manual processes such as cash/check.
Can I “unapprove” or decline an approved refund request?
You cannot “unapprove” an approved refund. However if the approved refund is still queued for processing you can change the request from “Approved” to “Declined”.
In the same way, an approved refund can be declined if the refund is still queued for processing.
Who is 6L and why are they issuing refunds to our customers?
Payments must originate from a legal entity such as a person or a company. ZippyAssist is a trademark. However 6L Inc is the company that owns ZippyAssist, so refunds are issued by 6L Inc.
When customers are notified by the payment provider of payment we reference the refund request so customers are aware of the connection.
How do I see who approved a refund request?
Each refund request provides a detailed processing log, including who did what and when. This log can be viewed by inspecting the refund request on the dashboard.
Getting Started is Easy.
You can be up and running with your own ZippyAssist in minutes!
Getting Started is Easy.
You can be up and running with your own ZippyAssist in minutes!
Getting Started is Easy.
You can be up and running with your own ZippyAssist in minutes!
Recent Blog Posts.
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
ZippyAssist Announces Strategic Integration with Gimme VMS:** ZippyAssist expands VMS platform compatibility with new Gimme integration, enabling seamless data exchange and automated service request management. The partnership addresses critical unattended retail challenges through improved accuracy and reduced equipment downtime.
Smart Support Just Got Smarter:** ZippyAssist introduces new features enhancing customer communication, operational efficiency, and workflow insights. Updates include in-app notices, equipment groups, voice message improvements, priority customer management, and smart notification retry systems for reliable communication.
ZippyAssist - The New Customer Service:** Three young operations managers challenge traditional customer service by embracing ZippyAssist technology. The platform transforms phone-heavy processes into streamlined text communications, providing data insights and improving both customer experience and operational efficiency.
Expressions Chooses ZippyAssist: Expressions Greeting Card Kiosk Company partners with ZippyAssist for their national rollout of self-printable customized card kiosks, integrating text-based customer care into high-traffic venues like malls, hospitals, and airports.
Recent Blog Posts.
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
ZippyAssist Announces Strategic Integration with Gimme VMS:** ZippyAssist expands VMS platform compatibility with new Gimme integration, enabling seamless data exchange and automated service request management. The partnership addresses critical unattended retail challenges through improved accuracy and reduced equipment downtime.
Smart Support Just Got Smarter:** ZippyAssist introduces new features enhancing customer communication, operational efficiency, and workflow insights. Updates include in-app notices, equipment groups, voice message improvements, priority customer management, and smart notification retry systems for reliable communication.
ZippyAssist - The New Customer Service:** Three young operations managers challenge traditional customer service by embracing ZippyAssist technology. The platform transforms phone-heavy processes into streamlined text communications, providing data insights and improving both customer experience and operational efficiency.
Expressions Chooses ZippyAssist: Expressions Greeting Card Kiosk Company partners with ZippyAssist for their national rollout of self-printable customized card kiosks, integrating text-based customer care into high-traffic venues like malls, hospitals, and airports.
Recent Blog Posts.
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
ZippyAssist Announces Strategic Integration with Gimme VMS:** ZippyAssist expands VMS platform compatibility with new Gimme integration, enabling seamless data exchange and automated service request management. The partnership addresses critical unattended retail challenges through improved accuracy and reduced equipment downtime.
Smart Support Just Got Smarter:** ZippyAssist introduces new features enhancing customer communication, operational efficiency, and workflow insights. Updates include in-app notices, equipment groups, voice message improvements, priority customer management, and smart notification retry systems for reliable communication.
ZippyAssist - The New Customer Service:** Three young operations managers challenge traditional customer service by embracing ZippyAssist technology. The platform transforms phone-heavy processes into streamlined text communications, providing data insights and improving both customer experience and operational efficiency.
Expressions Chooses ZippyAssist: Expressions Greeting Card Kiosk Company partners with ZippyAssist for their national rollout of self-printable customized card kiosks, integrating text-based customer care into high-traffic venues like malls, hospitals, and airports.
About ZippyAssist.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.
About ZippyAssist.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.
About ZippyAssist.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.
Product
ZippyAssist is a product of 6L Inc. PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. 2025.
Product
ZippyAssist is a product of 6L Inc. PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. 2025.
Product
ZippyAssist is a product of 6L Inc. PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. 2025.