ZippyAssist + USG: Partnering in Operator Success.
ZippyAssist is a USG Supplier Partner – helping co-op members adopt powerful yet affordable customer support technology for their business.
Get better customer support faster, with less effort.
Get started in minutes. Try it free for 30 days.
No long term commitment – cancel anytime.
Just some of the USG Co-op members already using Zippy to reduce costs while improving customer support.
Beyond USG, Zippy is used by over 100 operators to support over 185,000 assets all across North America.
Join the customer service revolution!
USG + ZippyAssist: Great Customer Support is Just the Beginning.
Neil and Rylie are joined by the wonderful Team at Trolley House in Virginia to talk about how their focus on great customer service led them to ZippyAssist, and their experiences using it. Jason, Austin, and Wendy share real-world, hands-on experiences with Zippy – the wonderful and surprising ways in which it is touching upon the different parts of their company, and how it was to roll it out when they first started.
ZippyAssist doesn’t just help your customers — it helps your business. From faster issue reporting and smoother operations to stronger account growth and retention, Zippy delivers measurable ROI across multiple parts of your organization.
Getting Started is Easy.
You can be up and running with your own ZippyAssist in minutes!
Try it free for 30 days.
Your customers will love it—and so will you.
USG Member Case Studies.
Great Minds Think Alike.
Don’t just take our word for it. Companies of all sizes are adopting ZippyAssist to better support customers, win more accounts, and help their people do their jobs better.
First Class Vending Still Setting the Pace.
First Class Vending is a leading convenience refreshments company operating in Nevada and Southern California. Michelle Marsh (President, Nevada) shares how ZippyAssist is providing ROI and benefits to both customers and their operations teams.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
Trolley House Refreshments supports more than 700 clients, and they knew that keeping those clients happy starts with taking care of the customers using their machines every day. With ZippyAssist, they turned customer reporting into something simple, clear, and easy to manage — without adding real-time pressure to their team. Here’s how it reshaped their entire support workflow.
Former Buffalo Bills player Jon Corto transformed Buffalo Strive Vending's customer service with ZippyAssist, reducing Director Charece's workload by 50% while enabling instant refunds, better technician preparation through photos, and improved sales capabilities.
Trolley House Refreshments supports more than 700 clients, and they knew that keeping those clients happy starts with taking care of the customers using their machines every day. With ZippyAssist, they turned customer reporting into something simple, clear, and easy to manage — without adding real-time pressure to their team. Here’s how it reshaped their entire support workflow.
One Source, a family-run Pennsylvania vending company, has thrived for 40+ years by embracing innovation. VP Jared Detwiler explains how ZippyAssist transformed their customer connections, streamlined operations, and significantly reduced phone volume while improving team productivity.
Trolley House Refreshments supports more than 700 clients, and they knew that keeping those clients happy starts with taking care of the customers using their machines every day. With ZippyAssist, they turned customer reporting into something simple, clear, and easy to manage — without adding real-time pressure to their team. Here’s how it reshaped their entire support workflow.
Operations manager Jacob Plassman shares how Maumee Valley Group’s customer-first mindset and adaptation of a digital market have propelled its growth and goals for the future.
Trolley House Refreshments supports more than 700 clients, and they knew that keeping those clients happy starts with taking care of the customers using their machines every day. With ZippyAssist, they turned customer reporting into something simple, clear, and easy to manage — without adding real-time pressure to their team. Here’s how it reshaped their entire support workflow.
Recent Blog Posts.
Trolley House Refreshments supports more than 700 clients, and they knew that keeping those clients happy starts with taking care of the customers using their machines every day. With ZippyAssist, they turned customer reporting into something simple, clear, and easy to manage — without adding real-time pressure to their team. Here’s how it reshaped their entire support workflow.
We're excited to introduce the Starter Plan—pro-level customer support tools now available for operators managing up to 50 machines. Because great customer service isn't about how big you are, it's about how big you think.
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
ZippyAssist Announces Strategic Integration with Gimme VMS:** ZippyAssist expands VMS platform compatibility with new Gimme integration, enabling seamless data exchange and automated service request management. The partnership addresses critical unattended retail challenges through improved accuracy and reduced equipment downtime.
Smart Support Just Got Smarter:** ZippyAssist introduces new features enhancing customer communication, operational efficiency, and workflow insights. Updates include in-app notices, equipment groups, voice message improvements, priority customer management, and smart notification retry systems for reliable communication.
Recent Blog Posts.
Trolley House Refreshments supports more than 700 clients, and they knew that keeping those clients happy starts with taking care of the customers using their machines every day. With ZippyAssist, they turned customer reporting into something simple, clear, and easy to manage — without adding real-time pressure to their team. Here’s how it reshaped their entire support workflow.
We're excited to introduce the Starter Plan—pro-level customer support tools now available for operators managing up to 50 machines. Because great customer service isn't about how big you are, it's about how big you think.
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
ZippyAssist Announces Strategic Integration with Gimme VMS:** ZippyAssist expands VMS platform compatibility with new Gimme integration, enabling seamless data exchange and automated service request management. The partnership addresses critical unattended retail challenges through improved accuracy and reduced equipment downtime.
Smart Support Just Got Smarter:** ZippyAssist introduces new features enhancing customer communication, operational efficiency, and workflow insights. Updates include in-app notices, equipment groups, voice message improvements, priority customer management, and smart notification retry systems for reliable communication.
Recent Blog Posts.
Trolley House Refreshments supports more than 700 clients, and they knew that keeping those clients happy starts with taking care of the customers using their machines every day. With ZippyAssist, they turned customer reporting into something simple, clear, and easy to manage — without adding real-time pressure to their team. Here’s how it reshaped their entire support workflow.
We're excited to introduce the Starter Plan—pro-level customer support tools now available for operators managing up to 50 machines. Because great customer service isn't about how big you are, it's about how big you think.
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
ZippyAssist Announces Strategic Integration with Gimme VMS:** ZippyAssist expands VMS platform compatibility with new Gimme integration, enabling seamless data exchange and automated service request management. The partnership addresses critical unattended retail challenges through improved accuracy and reduced equipment downtime.
Smart Support Just Got Smarter:** ZippyAssist introduces new features enhancing customer communication, operational efficiency, and workflow insights. Updates include in-app notices, equipment groups, voice message improvements, priority customer management, and smart notification retry systems for reliable communication.
About ZippyAssist.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.
About ZippyAssist.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.
About ZippyAssist.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.
Product
ZippyAssist is a product of 6L Inc. PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. 2025.
Product
ZippyAssist is a product of 6L Inc. PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. 2025.
Product
ZippyAssist is a product of 6L Inc. PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. 2025.