Smart Support Just Got Smarter

Here's a look at some recent updates:

🗣️ Enhance Customer Communication

Clear, proactive communication builds trust and reduces the volume of support requests. These updates help you keep customers informed and engaged — before they even reach out.

• In-App Notices: 
  Share alerts, updates, or promos directly in the customer app — globally or by machine.

• Pre-Auth Follow-Ups: 
  Quickly resend follow-up links to ensure a smoother refund experience.

• Voice Message Alerts: 
  Get notified the moment a new voice message is received.

• Voice Message Settings: 
  Set call greetings, forwarding numbers, and schedules based on time or day.

⚙️ Boost Efficiency & Control

Managing support across multiple machines and service types can be complex. These improvements help you stay organized and work smarter, not harder.

• Equipment Groups: 
  Apply settings like refund methods or pre-auth rules by group for consistency.

• CSV Uploads: 
  Quickly import or update your equipment data in bulk.

• Refund Notification Control: 
  Choose when to notify customers about refund decisions.

• VendSys Enhancements: 
  Manually dispatch service requests with configurable technician, priority, and complaint settings.

📊 Gain Insights & Streamline Workflows

The more context and visibility you have, the better your team can respond. These features give you clearer insights and make day-to-day tasks easier to manage.

• Voice Message Export: 
  Analyze feedback trends from customer voice messages.

• Custom Email Subjects: 
  Add request details to subject lines for faster triage.

• Priority Customers: 
  Highlight key accounts so your team can act quickly.

• Proactive Customer Records: 
  Add customers manually and manage their status, even without a request.

📡 Ensure Reliable Communication

When it comes to support, timely communication is everything. This enhancement ensures your messages reach customers — even if the first attempt fails.

• Smart Notifications: 
  If a message bounces, Zippy automatically retries using a backup contact method.

These improvements are designed to make your support operations more seamless and responsive — so you can focus on growing your business, not chasing down service issues.