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Try free for 14 days.
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ZippyAssist is the Customer Care Platform specially built for today's unattended and self‑service environments.
Get Zippy TodayTry Zippy free for 14 days.
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When you use Zippy to support your customers, you're joining a group that includes the very best in the industry.
Join the customer service revolution!
Get in touch for a demo or have your own Zippy in minutes!
Zippy helps you sell more product, retain more business, and win new accounts by helping you take care of your most important revenue generator — your customers. While at the same time saving time and costs.
Your customers will spend money with you—and more frequently—if quick and easy access to help is available. By as much as 38%!
Creating trust is challenging in unattended retail and self-service. But ZippyAssist is often the type of assurance your customers are looking for.
If your retention strategy is focused on swapping out equipment with equipment that costs even more, there's a better way because unresolved customer service issues is the leading reason providers lose accounts—not out-dated equipment. With ZippyAssist, customers can let you know of any problems before they can mushroom into big ones, saving you from retiring equipment before it's time.
At its heart ZippyAssist is a tool specially designed to improve the customer experience. It’s exactly that type of attitude that wins new accounts! Over and over again we hear from customers how ZippyAssist helped them win new accounts. It demonstrates their commitment to customers, and their smart use of technology to close the gap between customer expectation and customer experience.
ZippyAssist is a cloud‐based customer engagement platform specifically designed for self-service and unattended retail environments, providing a super‐simple way for customers to seek help should they need it, and for companies to respond quickly and effectively.
With a simple text message to a number dedicated to your company’s ZippyAssist, customers can access the help they need without a time-consuming phone call.
Know about small problems before they become big ones. Customers can provide feedback right in the ZippyAssist app — suggestions or frustrations, and praise.
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
You can add, update, and delete equipment data directly in ZippyAssist—if you don't have a VMS, this can be a tool you can use to help manage the location of your equipment. You can also see what specific equipment is getting the most customer help requests.
To support our Spanish and French speaking users, ZippyAssist's customer web app supports Spanish and French.
ZippyAssist keeps a full history of your customers who have used ZippyAssist to contact you, and makes it easy to find them. This is great if you need to check or look-up the history of a customer.
ZippyAssist makes it easy for customers to get help when they need it, and give operators all the information they need to fix a problem quickly.
Give customers confidence they can get help when they need it, or give feedback
When a customer needs help they initiate a request by sending a simple text.
Customers use a mobile optimized experience to quickly share details of the help they need, or feedback.
Your team gets notified by email so you can quickly triage anything urgent. Everything is captured in your ZippyAssist dashboard.
If the customer requests a refund, review and approve. Online refunds are processed within minutes.
Use Zippy's automation workflow to request a customer review after they've received help.
Great Minds Think Alike.
Don’t just take our word for it. Companies of all sizes are adopting ZippyAssist to better support customers, win more accounts, and help their people do their jobs better.
First Class Vending is a leading convenience refreshments company operating in Nevada and Southern California. Michelle Marsh (President, Nevada) shares how ZippyAssist is providing ROI and benefits to both customers and their operations teams.
ZippyAssist is a no-brainer! This is what Shane Swanson told us about ZippyAssist in a recent conversation. Shane is the Sales and Customer Service Manager for Coley Canteen – the Flint Michigan company that's been in business nearly 85 years.
With a legacy spanning over 75 years, and covering more than 700 locations, Maumee Valley Group continues to adapt to the ever-evolving market and provide excellent value and service to its customers.
Staying at the forefront of today’s vending technology, One Source’s VP of Operations, Jared Detwiler, shares how ZippyAssist has helped evolve the brand’s customer relations and internal operations.
Adapting your business to today’s digitally-driven world is crucial. Steven McDonald, Vend Alaska CEO, shares how using ZippyAssist has helped the company progress forward despite ever-changing demand.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
Great customer service works from the inside-out. Chad Starkey, Owner of Healthier Horizons Vending, shares how ZippyAssist helps encourage employees and promotes positive customer experiences.
The best way to earn the trust of customers in unattended retail and self-service environments—and protect your investment in equipment, systems, and stock—is to take care of them when the unexpected happens.
Watch the video to see how ZippyAssist is helping operators solve little problems before they grow into big ones.
You can be up and running with your own ZippyAssist in minutes!
Start Your Free TrialTry it free for 14 days.
Your customers will love it—and so will you.
6L Inc. • www.zippyassist.com • PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. .