The ZippyAssist Multiplier: Great Customer Support is Just the Beginning.
ZippyAssist doesn’t just help your customers — it helps your business. From faster issue reporting and smoother operations to stronger account growth and retention, Zippy delivers measurable ROI across multiple parts of your organization.
ZippyAssist ROI
Investing in Progress.
ZippyAssist isn’t just a better way to handle customer requests – it’s a business improvement system. It helps operators recover lost revenue, streamline operations, and strengthen relationships with both customers and accounts.
Across operators large and small, ZippyAssist delivers measurable financial returns – often within the first month of use.
1. Reduce Reporting Delay
The biggest hidden cost in unattended retail isn’t repair time — it’s reporting delay: the gap between when something stops working and when someone reports it.
Traditionally, many customers won’t bother to call or email over an issue, so machines with a fault can sit idle for hours or even days (often, much longer). ZippyAssist improves the customer experience when something goes wrong so they're more likely to report an issue, giving operators real-time awareness and helping recover revenue that would otherwise be lost.
Typical impact*: 1–2 days faster issue reporting, leading to 50-75% reduction in related lost revenue.
2. Improve Service Efficiency
ZippyAssist automates refund requests and help inquiries, routing them directly to the people who can fix a problem. No more manual sorting or repeated follow-ups. Operators save hours of admin time while maintaining consistent, professional communication.
And when it comes to approving a refund, all the information you need is a your finger-tips so you can make decisions fast – spending time on the few that need your attention, not the 99% that don't.
Typical impact*: 25–75% less time consumed on customer support.
3. Winning New Business
Responsiveness and visibility have become powerful differentiators.
ZippyAssist gives operators a clear advantage in sales presentations and RFPs, demonstrating proactive, tech-enabled service.
Typical impact*: 25–50% improvement in new account win rate.
4. Retain Existing Accounts
Customer satisfaction drives retention.
ZippyAssist’s transparent tracking and faster resolution build trust and accountability — two reasons clients renew and expand rather than switch providers.
Typical impact*: most businesses experience at least one account saved due to better issue visibility.
*Based on a sample of ZippyAssist customers. Every business is different and you may experience different results.
Real-world Return on Investment
Customer Examples
Across operators large and small, ZippyAssist delivers measurable financial returns — often within the first month.
Here are examples from real businesses using ZippyAssist.
*Information from interviews with business owners Sep-Oct, 2025.
Company A.
Equipment: 41 items
Plan: Zippy Starter ($99/mth)
ROI: 278x ($278 return for each $1 spent)
Benefit: $27,500 per mth.
A small but fast-growing full‑service vending business with 41 vending machines. Operating in very high volume locations, experiencing ~100 customer issues each month. Zippy has reduced the time supporting customers by 50%, while being influential in gaining the equivalent of 8 new accounts in the last 12 months.
Company B.
Equipment: 800 items
Plan: Zippy Grow ($299/mth)
ROI: 78x ($78 return for each $1 spent).
Benefit: $23,250 per mth.
Operating 800 equipment items, with a focus towards hot beverage drinks like office coffee. They experience ~200 issues each month. Zippy has reduced the time supporting customers by 25%, and been influential in securing 2 new accounts in the last 12 months.
Company C.
Equipment: 400 items
Plan: Zippy Grow ($299/mth)
ROI: 19x ($19 return on each $1 spent).
Benefit: $5,700 per mth.
An established full-service vending business with 400 vending machines. They experience ~60 issues each month. Zippy has reduced the time supporting customers by 10%, while being influential in gaining 2 new accounts in the last 12 months.
Company D.
Equipment: 2,000 items across 2 branches
Plan: Zippy Pro ($469/mth*)
ROI: 43x ($43 return from each $1 spent).
Benefit: $21,000 per mth*.
A large multi-generation family business offering full-service vending over 2,000 vending machines. They operate in a huge variety of locations, with each branch experiencing ~180 issues each month. Zippy has reduced the time supporting customers by 50%, while being influential in 12 new accounts in the last 12 months.
While every business is unique, these four examples are typical of conversations we have with Zippy customers, everyday.
Getting Started is Easy.
You can be up and running with your own ZippyAssist in minutes!
Try it free for 30 days.
Your customers will love it—and so will you.
