Introducing ... Starter Plan
ZippyAssist for Small but Serious Vending
Greg Elisara
Oct 2, 2025
We're excited to announce a new addition to our ZippyAssist family: the Starter Plan—designed specifically for operators managing up to 50 machines who want enterprise-level features but have much less equipment.
ZippyAssist is built - and priced - to help business owners of any size provide great support to customers.
What's New?
The Starter Plan delivers everything you need to provide exceptional customer service:
Support for up to 50 equipment items
All core ZippyAssist features including automated customer support, refund processing, and 24/7 availability
Just $99 per month
This new plan fills the gap between operators just getting started and those ready for our Build plan (formerly called Launch). Whether you're expanding beyond your first handful of machines or managing a small but growing operation, Starter gives you the tools to deliver professional customer support that wins and retains accounts.
See you Plans page for details – sign up for a free 30 day trial.
A Few Other Updates
We've streamlined our plan naming to better reflect where operators are in their growth journey. Our Launch plan is now called Build—same great features, same pricing, just a clearer name that speaks to operators actively building their business.
What's Coming Next?
We're not stopping here. In the coming months, we'll be rolling out even more flexibility:
Starter Flex will be a new plan offering per-machine pricing for operators just getting their business off the ground—making it easier than ever to start delivering professional customer support from day one, and just one machine.
Flexible scaling will let you add equipment incrementally as you grow, with pro-rated pricing that transitions smoothly between plan tiers. No more worrying about hitting arbitrary limits or making sudden jumps in cost.
Why This Matters
At ZippyAssist, we believe every operator deserves access to tools that help them deliver exceptional customer service—regardless of their current size. Customer service isn't just for the big players – every business should have tools that help deliver better customer experiences. It's a competitive advantage that helps you win new accounts, retain existing locations, and grow your business efficiently.
Ready to see how the Starter Plan can transform your customer support? Visit our Plans page to learn more, or reach out to our team to discuss which plan is right for your operation.
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
