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Free Trial
Try free for 30 days.
Book a Demo
Building a great organization isn't about size — it's about trust.
That's why there's a ZippyAssist plan to fit almost any company — from very small right through to very big. So regardless of your size, you can use Zippy to help you build trust with your customers, and hold on to it.
Flexible plans to fit your business.
Whatever your size, there's a ZippyAssist plan for you.
All features are included — just select the plan for the amount of equipment you have. (You can use Zippy to support almost any equipment you provide to your customers.)
For smaller businesses or those just getting started.
Use Zippy to support up to:
100
pieces of equipment.
For mid-sized businesses or those growing fast.
Use Zippy to support up to:
500
pieces of equipment.
For larger established companies.
Use Zippy to support up to:
1000
pieces of equipment.
We've got big business covered, too. In fact, we work with some of North America's largest operators. If you need something super-sized, or have more complex needs, we can help.
ZippyAssist is a cloud‐based customer engagement platform specifically designed for self-service and unattended retail environments, providing a super‐simple way for customers to seek help should they need it, and for companies to respond quickly and effectively.
With a simple text message to a number dedicated to your company’s ZippyAssist, customers can access the help they need without a time-consuming phone call.
With ZippyAssist, your brand is always front and center. The ZippyAssist web app that customers use always takes on your branding—your name, logo and colors.
Know about small problems before they become big ones. Customers can provide feedback right in the ZippyAssist app — suggestions or frustrations, and praise.
Zippy provides plug‑and‑play support for VendSys™ VMS System and Cantaloupe Seed™ VMS. Instantly import all your equipment into Zippy, with support for syncing changes. Push help requests into your VMS as new service requests (available in VendSys – Seed support coming soon).
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
Zippy can automatically answer inbound calls to your ZippyAssist phone number (or any calls forwarded to it), 24 hours a day, 365 days of the year.
You can add, update, and delete equipment data directly in ZippyAssist—if you don't have a VMS, this can be a tool you can use to help manage the location of your equipment. You can also see what specific equipment is getting the most customer help requests.
To support our Spanish and French speaking users, ZippyAssist's customer web app supports Spanish and French.
Avoid time-consuming calls about preauthorizations holds from customers by automating customer advisories and follow-up.
Access Zippy via API, or use our webhooks to push data into your own systems in real-time. Combine it with the power of an integration layer like Zapier™ or Make™ to integrate into hundreds of applications.
Never lose another account. Zippy's account reporting makes it easy to monitor activity by account are seeing the most support and services requests, and specifics about each one. Perfect for reviewing with your team for training or remedial action.
ZippyAssist keeps a full history of your customers who have used ZippyAssist to contact you, and makes it easy to find them. This is great if you need to check or look-up the history of a customer.
You can be up and running with your own ZippyAssist in minutes.
Get ZippyTry it free for 30 days.
Your customers will love it — and so will you.
You can be up and running with your own ZippyAssist in minutes!
Start Your Free TrialTry it free for 30 days.
Your customers will love it—and so will you.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.
6L Inc. • www.zippyassist.com • PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. .
