Zippy Voice Messages. Let Zippy Take Your Inbound Support Calls and Supercharge Your Workflow. Working For You Around the Clock.
Zippy Voice Messages takes the work out of managing customer support calls. Now, you can automate the answering, processing, and integration of your inbound customer support calls directly into ZippyAssist's workflow.
Ready to try Voice with ZippyAssist?
Try free for 30 days. Zippy is a monthly subscription service. Cancel at any time.
Why Zippy Voice Messages.
Never Miss a Call Again.
Unattended Retail and Self-Service operations never sleep, but your team doesn’t need to be on call 24/7 to provide top-notch support. Whether it’s after hours or during busy office times, Zippy Voice Messages ensures no call goes unanswered, no detail goes unnoticed, and no time is wasted.
Eliminate Manual Data Handling.
Traditional call centers and basic voice messaging services require manual handling to capture and transfer call data into your existing support systems. This double-handling leads to errors, missed details, and wasted time, especially in a fast-paced, 24/7 industry.
With Zippy Voice Messages' automation features, there is no manual handling, as data and information go directly into your ZippyAssist workflow.
Simplify Your Workflow.
With Zippy Voice Messages, every inbound call to your dedicated ZippyAssist phone number is automatically answered, recorded, and transcribed. Callers leave essential details, like their name, the help they need, and the machine ID. All this information is seamlessly integrated into your ZippyAssist dashboard, ready to be used with other support features.
Why Zippy Voice Messages.
Never Miss a Call Again.
Unattended Retail and Self-Service operations never sleep, but your team doesn’t need to be on call 24/7 to provide top-notch support. Whether it’s after hours or during busy office times, Zippy Voice Messages ensures no call goes unanswered, no detail goes unnoticed, and no time is wasted.
Eliminate Manual Data Handling.
Traditional call centers and basic voice messaging services require manual handling to capture and transfer call data into your existing support systems. This double-handling leads to errors, missed details, and wasted time, especially in a fast-paced, 24/7 industry.
With Zippy Voice Messages' automation features, there is no manual handling, as data and information go directly into your ZippyAssist workflow.
Simplify Your Workflow.
With Zippy Voice Messages, every inbound call to your dedicated ZippyAssist phone number is automatically answered, recorded, and transcribed. Callers leave essential details, like their name, the help they need, and the machine ID. All this information is seamlessly integrated into your ZippyAssist dashboard, ready to be used with other support features.
Why Zippy Voice Messages.
Never Miss a Call Again.
Unattended Retail and Self-Service operations never sleep, but your team doesn’t need to be on call 24/7 to provide top-notch support. Whether it’s after hours or during busy office times, Zippy Voice Messages ensures no call goes unanswered, no detail goes unnoticed, and no time is wasted.
Eliminate Manual Data Handling.
Traditional call centers and basic voice messaging services require manual handling to capture and transfer call data into your existing support systems. This double-handling leads to errors, missed details, and wasted time, especially in a fast-paced, 24/7 industry.
With Zippy Voice Messages' automation features, there is no manual handling, as data and information go directly into your ZippyAssist workflow.
Simplify Your Workflow.
With Zippy Voice Messages, every inbound call to your dedicated ZippyAssist phone number is automatically answered, recorded, and transcribed. Callers leave essential details, like their name, the help they need, and the machine ID. All this information is seamlessly integrated into your ZippyAssist dashboard, ready to be used with other support features.
Watch how ZippyAssist Takes Your Calls.
Watch our short introduction video to see how Zippy's Voice Messages can answer your inbound customer support calls for you.
How Zippy Voice Messaging Works.
Zippy Voice in 3 Simple Steps.
Getting started with Zippy Voice Messages is effortless. In just three straightforward steps, you can automate your inbound call management, ensuring every customer interaction is captured, processed, and integrated seamlessly into your ZippyAssist workflow.
1. Automated Answering
Every call to your ZippyAssist number, or any forwarded calls, is automatically answered and recorded. Callers are guided through leaving a detailed message with essential information.
It also works with call-forwarding – just forward your calls to your ZippyAssist number and Zippy Voice will take the wheel.
2. Transcription & Integration
After the call, Zippy transcribes the message and extracts key details, making this information immediately available on your ZippyAssist dashboard.
An email notification is also sent to the operator’s ZippyAssist distribution list, allowing the team to immediately triage and prioritize incoming customer support requests.
3. Get Stuff Done
With this data now available in the operator’s ZippyAssist, the operator can use Zippy’s other great features. Generate a Help Request, or invite the customer to submit a Refund Request.
Zippy automatically cross-references this information to relevant customer and equipment information, making your customer and equipment data even more powerful.
The Power of Zippy Voice Messages.
Always-on Efficiency.
24/7 Call Handling
Zippy Voice Messages ensures that every inbound call is answered promptly, even outside of regular business hours. Your customers receive consistent, reliable service at any time of the day or night, enhancing customer satisfaction and building trust in your brand.
Seamless Data Integration
Say goodbye to manual data entry. Zippy Voice Messages automatically transcribes and integrates call data into your ZippyAssist dashboard, linking it with relevant customer and equipment information. This reduces errors and frees up your team to focus on solving customer issues.
Boost Efficiency. Reduce Costs
Automating the call handling process reduces the need for costly call centers and minimizes the time your team spends managing incoming calls. The streamlined workflow allows for quicker, more effective responses to customer needs, leading to faster resolutions and increased efficiency.
Other Great Features.
ZippyAssist has more features than you can shake a stick at. All designed to help provide the best help and support platform for unattended retail and self‑service environments.
Help Requests
With a simple text message to a number dedicated to your company’s ZippyAssist, customers can access the help they need without a time-consuming phone call.
Powerful Feedback
Know about small problems before they become big ones. Customers can provide feedback right in the ZippyAssist app — suggestions or frustrations, and praise.
Simplify Refunds
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
Voice Messages
Zippy can automatically answer inbound calls to your ZippyAssist phone number (or any calls forwarded to it), 24 hours a day, 365 days of the year.
Track Equipment
You can add, update, and delete equipment data directly in ZippyAssist—if you don't have a VMS, this can be a tool you can use to help manage the location of your equipment. You can also see what specific equipment is getting the most customer help requests.
Multi-language
To support our Spanish and French speaking users, ZippyAssist's customer web app supports Spanish and French.
Ease Preauth Headaches
Avoid time-consuming calls about preauthorizations holds from customers by automating customer advisories and follow-up.
Account Retention
Never lose another account. Zippy's account reporting makes it easy to monitor activity by account are seeing the most support and services requests, and specifics about each one. Perfect for reviewing with your team for training or remedial action.
CRM Built-in
ZippyAssist keeps a full history of your customers who have used ZippyAssist to contact you, and makes it easy to find them. This is great if you need to check or look-up the history of a customer.
Other Great Features.
ZippyAssist has more features than you can shake a stick at. All designed to help provide the best help and support platform for unattended retail and self‑service environments.
Help Requests
With a simple text message to a number dedicated to your company’s ZippyAssist, customers can access the help they need without a time-consuming phone call.
Powerful Feedback
Know about small problems before they become big ones. Customers can provide feedback right in the ZippyAssist app — suggestions or frustrations, and praise.
Simplify Refunds
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
Voice Messages
Zippy can automatically answer inbound calls to your ZippyAssist phone number (or any calls forwarded to it), 24 hours a day, 365 days of the year.
Track Equipment
You can add, update, and delete equipment data directly in ZippyAssist—if you don't have a VMS, this can be a tool you can use to help manage the location of your equipment. You can also see what specific equipment is getting the most customer help requests.
Multi-language
To support our Spanish and French speaking users, ZippyAssist's customer web app supports Spanish and French.
Ease Preauth Headaches
Avoid time-consuming calls about preauthorizations holds from customers by automating customer advisories and follow-up.
Account Retention
Never lose another account. Zippy's account reporting makes it easy to monitor activity by account are seeing the most support and services requests, and specifics about each one. Perfect for reviewing with your team for training or remedial action.
CRM Built-in
ZippyAssist keeps a full history of your customers who have used ZippyAssist to contact you, and makes it easy to find them. This is great if you need to check or look-up the history of a customer.
Other Great Features.
ZippyAssist has more features than you can shake a stick at. All designed to help provide the best help and support platform for unattended retail and self‑service environments.
Help Requests
With a simple text message to a number dedicated to your company’s ZippyAssist, customers can access the help they need without a time-consuming phone call.
Powerful Feedback
Know about small problems before they become big ones. Customers can provide feedback right in the ZippyAssist app — suggestions or frustrations, and praise.
Simplify Refunds
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
Voice Messages
Zippy can automatically answer inbound calls to your ZippyAssist phone number (or any calls forwarded to it), 24 hours a day, 365 days of the year.
Track Equipment
You can add, update, and delete equipment data directly in ZippyAssist—if you don't have a VMS, this can be a tool you can use to help manage the location of your equipment. You can also see what specific equipment is getting the most customer help requests.
Multi-language
To support our Spanish and French speaking users, ZippyAssist's customer web app supports Spanish and French.
Ease Preauth Headaches
Avoid time-consuming calls about preauthorizations holds from customers by automating customer advisories and follow-up.
Account Retention
Never lose another account. Zippy's account reporting makes it easy to monitor activity by account are seeing the most support and services requests, and specifics about each one. Perfect for reviewing with your team for training or remedial action.
CRM Built-in
ZippyAssist keeps a full history of your customers who have used ZippyAssist to contact you, and makes it easy to find them. This is great if you need to check or look-up the history of a customer.
We help companies create better customer experiences.
You can be up and running with your own ZippyAssist in minutes.
We help companies create better customer experiences.
You can be up and running with your own ZippyAssist in minutes.
We help companies create better customer experiences.
You can be up and running with your own ZippyAssist in minutes.
Recent Blog Posts.
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
ZippyAssist Announces Strategic Integration with Gimme VMS:** ZippyAssist expands VMS platform compatibility with new Gimme integration, enabling seamless data exchange and automated service request management. The partnership addresses critical unattended retail challenges through improved accuracy and reduced equipment downtime.
Smart Support Just Got Smarter:** ZippyAssist introduces new features enhancing customer communication, operational efficiency, and workflow insights. Updates include in-app notices, equipment groups, voice message improvements, priority customer management, and smart notification retry systems for reliable communication.
ZippyAssist - The New Customer Service:** Three young operations managers challenge traditional customer service by embracing ZippyAssist technology. The platform transforms phone-heavy processes into streamlined text communications, providing data insights and improving both customer experience and operational efficiency.
Expressions Chooses ZippyAssist: Expressions Greeting Card Kiosk Company partners with ZippyAssist for their national rollout of self-printable customized card kiosks, integrating text-based customer care into high-traffic venues like malls, hospitals, and airports.
Recent Blog Posts.
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
ZippyAssist Announces Strategic Integration with Gimme VMS:** ZippyAssist expands VMS platform compatibility with new Gimme integration, enabling seamless data exchange and automated service request management. The partnership addresses critical unattended retail challenges through improved accuracy and reduced equipment downtime.
Smart Support Just Got Smarter:** ZippyAssist introduces new features enhancing customer communication, operational efficiency, and workflow insights. Updates include in-app notices, equipment groups, voice message improvements, priority customer management, and smart notification retry systems for reliable communication.
ZippyAssist - The New Customer Service:** Three young operations managers challenge traditional customer service by embracing ZippyAssist technology. The platform transforms phone-heavy processes into streamlined text communications, providing data insights and improving both customer experience and operational efficiency.
Expressions Chooses ZippyAssist: Expressions Greeting Card Kiosk Company partners with ZippyAssist for their national rollout of self-printable customized card kiosks, integrating text-based customer care into high-traffic venues like malls, hospitals, and airports.
Recent Blog Posts.
Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities.
How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines.
Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement.
How ZippyAssist is Transforming Vending Operations: Five operators across the country share how ZippyAssist replaced operational chaos with seamless automation, actionable insights, and better customer experiences. Stories reveal doubled business growth, restored customer confidence, and modernized service delivery.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
ZippyAssist Announces Strategic Integration with Gimme VMS:** ZippyAssist expands VMS platform compatibility with new Gimme integration, enabling seamless data exchange and automated service request management. The partnership addresses critical unattended retail challenges through improved accuracy and reduced equipment downtime.
Smart Support Just Got Smarter:** ZippyAssist introduces new features enhancing customer communication, operational efficiency, and workflow insights. Updates include in-app notices, equipment groups, voice message improvements, priority customer management, and smart notification retry systems for reliable communication.
ZippyAssist - The New Customer Service:** Three young operations managers challenge traditional customer service by embracing ZippyAssist technology. The platform transforms phone-heavy processes into streamlined text communications, providing data insights and improving both customer experience and operational efficiency.
Expressions Chooses ZippyAssist: Expressions Greeting Card Kiosk Company partners with ZippyAssist for their national rollout of self-printable customized card kiosks, integrating text-based customer care into high-traffic venues like malls, hospitals, and airports.
Getting Started is Easy.
You can be up and running with your own ZippyAssist in minutes!
Getting Started is Easy.
You can be up and running with your own ZippyAssist in minutes!
Getting Started is Easy.
You can be up and running with your own ZippyAssist in minutes!
About ZippyAssist.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.
About ZippyAssist.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.
About ZippyAssist.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.
Product
ZippyAssist is a product of 6L Inc. PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. 2025.
Product
ZippyAssist is a product of 6L Inc. PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. 2025.
Product
ZippyAssist is a product of 6L Inc. PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. 2025.