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Free Trial
Try free for 30 days.
Book a Demo
Zippy Voice Messages takes the work out of managing customer support calls. Now, you can automate the answering, processing, and integration of your inbound customer support calls directly into ZippyAssist's workflow.
Ready to try Voice with ZippyAssist?
Try It Out TodayTry free for 30 days. Zippy is a monthly subscription service. Cancel at any time.
Never Miss a Call Again.
Unattended Retail and Self-Service operations never sleep, but your team doesn’t need to be on call 24/7 to provide top-notch support. Whether it’s after hours or during busy office times, Zippy Voice Messages ensures no call goes unanswered, no detail goes unnoticed, and no time is wasted.
Traditional call centers and basic voice messaging services require manual handling to capture and transfer call data into your existing support systems. This double-handling leads to errors, missed details, and wasted time, especially in a fast-paced, 24/7 industry.
With Zippy Voice Messages automation, there is no manual handling, as data and information go directly into your ZippyAssist workflow.
With Zippy Voice Messages, every inbound call to your dedicated ZippyAssist phone number is automatically answered, recorded, and transcribed. Callers leave essential details, like their name, the help they need, and the machine ID. All this information is seamlessly integrated into your ZippyAssist dashboard, ready to be used with other support features.
Watch Zippy Voice at Work.
Sit back and watch how ZippyAssist takes your phone messages for you.
A brief overview of Zippy Voice Messages.
Activating Zippy Voice Messages on your ZippyAssist dashboard
Zippy Voice in 3 Simple Steps.
Getting started with Zippy Voice Messages is effortless. In just three straightforward steps, you can automate your inbound call management, ensuring every customer interaction is captured, processed, and integrated seamlessly into your ZippyAssist workflow.
Every call to your ZippyAssist number, or any forwarded calls, is automatically answered and recorded. Callers are guided through leaving a detailed message with essential information.
It also works with call-forwarding – just forward your calls to your ZippyAssist number and Zippy Voice will take the wheel.
After the call, Zippy transcribes the message and extracts key details, making this information immediately available on your ZippyAssist dashboard.
An email notification is also sent to the operator’s ZippyAssist distribution list, allowing the team to immediately triage and prioritize incoming customer support requests.
With this data now available in the operator’s ZippyAssist, the operator can use Zippy’s other great features. Generate a Help Request, or invite the customer to submit a Refund Request.
Zippy automatically cross-references this information to relevant customer and equipment information, making your customer and equipment data even more powerful.
Always-on Efficiency.
Zippy Voice Messages ensures that every inbound call is answered promptly, even outside of regular business hours. Your customers receive consistent, reliable service at any time of the day or night, enhancing customer satisfaction and building trust in your brand.
Say goodbye to manual data entry. Zippy Voice Messages automatically transcribes and integrates call data into your ZippyAssist dashboard, linking it with relevant customer and equipment information. This reduces errors and frees up your team to focus on solving customer issues.
Automating the call handling process reduces the need for costly call centers and minimizes the time your team spends managing incoming calls. The streamlined workflow allows for quicker, more effective responses to customer needs, leading to faster resolutions and increased efficiency.
Try Zippy Voice Messages.
If you're already a ZippyAssist customer, enable Voice Messages from your dashboard.
Sign InEnjoy access to all our features free for 30 days, including Zippy Voice Messages.
Try Zippy FreeZippyAssist has more features than you can shake a stick at. All designed to help provide the best help and support platform for unattended retail and self‑service environments.
With ZippyAssist, your brand is always front and center. The ZippyAssist web app that customers use always takes on your branding—your name, logo and colors.
You can add, update, and delete equipment data directly in ZippyAssist—if you don't have a VMS, this can be a tool you can use to help manage the location of your equipment. You can also see what specific equipment is getting the most customer help requests.
Zippy provides plug‑and‑play support for VendSys™ VMS System and Cantaloupe Seed™ VMS. Instantly import all your equipment into Zippy, with support for syncing changes. Push help requests into your VMS as new service requests (available in VendSys – Seed support coming soon).
ZippyAssist keeps a full history of your customers who have used ZippyAssist to contact you, and makes it easy to find them. This is great if you need to check or look-up the history of a customer.
Access Zippy via API, or use our webhooks to push data into your own systems in real-time. Combine it with the power of an integration layer like Zapier™ or Make™ to integrate into hundreds of applications.
To support our Spanish and French speaking users, ZippyAssist's customer web app supports Spanish and French.
You can be up and running with your own ZippyAssist in minutes.
Get ZippyTry it free for 30 days.
Your customers will love it — and so will you.
You can be up and running with your own ZippyAssist in minutes!
Start Your Free TrialTry it free for 30 days.
Your customers will love it—and so will you.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.
6L Inc. • www.zippyassist.com • PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. .
