Customer Support Automation for Micromarkets, Vending, Office Coffee Service, and more.
ZippyAssist™ is clever technology that helps operators deliver great customer support around the clock using AI‑driven automation designed to optimize customer care without compromising the personal touch. It's like having an employee in every location* 24/7 — so you don't need to be.
*Not our words, but those of ZippyAssist customer Coley Canteen – read the case study.
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All About ZippyAssist In Less Than 3 Minutes.
Watch to find out how ZippyAssist can help you transform the way you deliver customer support—using automation to save you time, improve customer satisfaction, and grow your business.
Customer Support Automation
Autopilot for Customer Support.
Watch to find out how ZippyAssist can help you transform the way you deliver customer support—using automation to save you time, improve customer satisfaction, and grow your business.
How It Works.
Get Zippy. Share with Customers.
Sign-up for Zippy and get your dedicated ZippyAssist phone number that you share with your customers.
You can even redirect your current support phone number to your new ZippyAssist number.
Try Zippy Free for 30 Days
Zippy Answers When Customers Reach Out
When customers need help they txt or call – Zippy answers, prompting customers for key information.
Behind the scenes, Zippy cross-references this information with other data, such as equipment info, location data, customer history, account details.
Gather Info and Keep Customers Moving
Zippy gathers the customer's details and related data, then shares it with you and your team to resolve. Meanwhile, customers can get on with their day, knowing they'll be taken care of.
Now you can better triage, manage, and delegate issues, instead of being interrupted by live conversations – allowing for more efficient problem-solving.
In most cases*, you have everything you need to resolve an issue without a single conversation. If you need to issue a refund to a customer, you can even use Zippy's online refund features to send a refund in minutes – no checks, no envelopes, no stamps, no hassle.
*Naturally, there will be times when a chat with a customer is necessary, but with the time you save you'll have more time to attend to the things that need extra attention. Read our case study on Buffalo Strive, who saved so much time that Strive's Director of Customer Experience was finally able to get out of the office for site visits — something that was impossible before ZippyAssist.
Up‑n‑Running in Minutes.
ZippyAssist is a powerful tool that can help with many parts of your business, like operations, sales, marketing, and more. But getting started with ZippyAssist takes only a few minutes. No complicated setup – just simple, quick results.
Step 1. Sign Up and Get Your Number
Sign up and receive your dedicated Zippy phone number and dashboard login.
Step 2. Text Support Ready to Go
Zippy is ready to handle incoming TXT messages instantly. Enable Zippy Voice with a couple of clicks.
Step 3. Add Voice and Refund Capabilities
Enable Voice Messages to handle calls, and activate refunds with ZippyWallet for fast issue resolution.
Ready to take ZippyAssist for a Test Drive?
30 Day Free Trial
No long term commitment — cancel at any time.
ZippyAssist Customers
Powered by Zippy.
Zippy is used by over 100 operators to support over 185,000 assets all across North America.
Join the customer service revolution!
Great benefits to help you grow your business the smart way.
Zippy helps you sell more product, retain more business, and win new accounts by helping you take care of your most important revenue generator — your customers. While at the same time saving time and costs.
Boost customer sales
Your customers will spend money with you—and more frequently—if quick and easy access to help is available. By as much as 38%!
Creating trust is challenging in unattended retail and self-service. But ZippyAssist is often the type of assurance your customers are looking for.
Read our blog on customer spending behaviour.
Save on account retention
If your retention strategy is focused on swapping out equipment with equipment that costs even more, there's a better way because unresolved customer service issues is the leading reason providers lose accounts—not out-dated equipment. With ZippyAssist, customers can let you know of any problems before they can mushroom into big ones, saving you from retiring equipment before it's time.
Win new accounts
At its heart ZippyAssist is a tool specially designed to improve the customer experience. It’s exactly that type of attitude that wins new accounts! Over and over again we hear from customers how ZippyAssist helped them win new accounts. It demonstrates their commitment to customers, and their smart use of technology to close the gap between customer expectation and customer experience.
Case Studies.
Great Minds Think Alike.
Don’t just take our word for it. Companies of all sizes are adopting ZippyAssist to better support customers, win more accounts, and help their people do their jobs better.
First Class Vending Still Setting the Pace.
First Class Vending is a leading convenience refreshments company operating in Nevada and Southern California. Michelle Marsh (President, Nevada) shares how ZippyAssist is providing ROI and benefits to both customers and their operations teams.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
Former Buffalo Bills player Jon Corto transformed Buffalo Strive Vending's customer service with ZippyAssist, reducing Director Charece's workload by 50% while enabling instant refunds, better technician preparation through photos, and improved sales capabilities.
Shane Swanson from Coley Canteen called ZippyAssist "a no-brainer" after implementing it across 40% of their 6,000+ machines in under three months, transforming customer communications and creating more positive client relationships.
Operations manager Jacob Plassman shares how Maumee Valley Group’s customer-first mindset and adaptation of a digital market have propelled its growth and goals for the future.
One Source, a family-run Pennsylvania vending company, has thrived for 40+ years by embracing innovation. VP Jared Detwiler explains how ZippyAssist transformed their customer connections, streamlined operations, and significantly reduced phone volume while improving team productivity.
Adapting your business to today’s digitally-driven world is crucial. Steven McDonald, Vend Alaska CEO, shares how using ZippyAssist has helped the company progress forward despite ever-changing demand.
