100% Online Refunds Platform. Speedy, Simple and Secure. Like It Should Be.

We built ZippyAssist from the ground‑up for the specific needs of people in unattended retail and self‑service environments, and the organizations and businesses that provide and service them.

If you're offering unattended retail or self‑service experiences today, you need Zippy. Keep scrolling to learn more about our unique features.

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Online Refunds.

Online Refunds Made Easy with ZippyAssist.

Eliminate the complexities of refunds with our 100% online refund platform. ZippyAssist simplifies the refund process, making it a breeze for both customers and business.

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Effortless for Customers

With our online refunds for vending and self-service, customers can submit a refund request right from their phone in just a few steps. They can even upload a photo to better illustrate the issue.

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Streamlined for Operators

Our online refunds for unattended retail ensure that incoming refund requests come with all the necessary information for a quick review. Plus, all customer contact details are readily available for any necessary follow-up communication.

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Easy to Process

Once a refund request has been reviewed, Zippy's online refunds can be approved and disbursed with just a few clicks. Customers typically receive their refunds within minutes, simplifying customer support and enhancing customer satisfaction.

Offline Payments and Market Cards

For offline payment methods and market cards, we gather the customer's details so you can process a refund using your own offline methods without needing to contact the customer.

We're so excited about ZippyAssist refunds, we even made a video about it!

Payment Preauthorizations.

Ease Preauthorization Pain.

Preauthorizations can cause customers a lot of confusion and anxiety. ZippyAssist's pre‑auth workflow addresses some of the problems.

Payment preauthorizations come part-and-parcel with cashless payments, but when something goes wrong they cause customers a lot of confusion and anxiety. The result is often time-consuming calls from customers calling foul and operators seeking to reassure customers.

But with ZippyAssist's refunds pre-auth workflow feature, you can avoid getting these calls until the hold period has lapsed.

Learn more in our Pre-authorization blog post.

Other Great Features.

ZippyAssist has more features than you can shake a stick at. All designed to help provide the best help and support platform for unattended retail and self‑service environments.

Your Brand

With ZippyAssist, your brand is always front and center. The ZippyAssist web app that customers use always takes on your branding—your name, logo and colors.

Equipment Management

You can add, update, and delete equipment data directly in ZippyAssist—if you don't have a VMS, this can be a tool you can use to help manage the location of your equipment. You can also see what specific equipment is getting the most customer help requests.

Native VendSys™ Integration

Zippy provides plug‑and‑play support for VendSys™ VMS System. Instantly import all your equipment into Zippy, with real-time updates. Push help requests into VendSys™ as new service requests.

About VendSys integration.

Lightweight CRM

ZippyAssist keeps a full history of your customers who have used ZippyAssist to contact you, and makes it easy to find them. This is great if you need to check or look-up the history of a customer.

Integrations via Webhook

Use ZippyAssist webhooks to push your Zippy data into your own systems in real-time. Combine it with the power of an integration layer like Zapier™ or Make™ to integrate into hundreds of applications.

Multilanguage Support

To support our Spanish and French speaking users, ZippyAssist's customer web app supports Spanish and French.

We help companies create better customer experiences.

You can be up and running with your own ZippyAssist within 30 days.

Find Out More

Try it. Your customers will love it—and so will you.

Refund FAQs.

What refund methods are available?

Currently ZippyAssist offers PayPal and Venmo (US only) for online refunds. Once approved, online refunds are paid out by ZippyAssist on behalf of the business, who later reimburse ZippyAssist.

ZippyAssist plans to offer more online options as they become available.

Customers can also choose the option of an offline refund using cash or check. However businesses are responsible for sending out offline refunds.

NOTE: ZippyAssist does not send cash or checks to customers on behalf of businesses at this time.

Are ZippyAssist Refunds different from traditional refunds?

Refunds are commonly considered as a transaction between two parties, e.g. a business returns money to a customer. However, aspects of unattended retail makes these types of refunds time consuming and inefficient.

This is where ZippyAssist Refunds steps in. To simplify and speed-up the refund experience for both business and customers, ZippyAssist offers customers the option to receive a refund payment using an online method such as PayPal and Venmo (US only). If a business approves the request ZippyAssist issues payment* to the customer to settle the refund on behalf of the business. Businesses can quickly and easily review requests from the ZippyAssist dashboard, and approve a refund with the click of a button.

The business then periodically reimburses ZippyAssist to reconcile processed refund amounts and transaction costs.

*NOTE: ZippyAssist is a product and brand of 6L Inc. Online payments are issued by 6L Inc.

How quickly are refunds processed?

Once a customer requests a refund it must be reviewed by you and approved to progress to processing. Any refund processing does not start unless it is first approved.

Once a request is approved:

  • Online refunds (PayPal or Venmo) are queued and processed within one hour – as quickly as one minute to as long as 60 minutes. Once the refund is processed the refunded amount is immediately available to the customer.
  • Offline refunds (cheque/cash) are not processed or handled by ZippyAssist - all processing is done offline by the business, using their own internal processes.
Do I need to review and approve each individual refund request?

Yes. Refund requests do not progress unless first approved.

What happens when I approve an online refund request?

Approving a refund request where the refund method is PayPal or Venmo:

  • Queues a payment by 6L to your customer to the value of the amount requested in the refund request
  • Creates an obligation to reimburse 6L for the refunded amount plus any fees incurred by 6L in processing the payment request.

NOTE: ZippyAssist does not process offline / manual processes such as cash/check.

Can I “unapprove” or decline an approved refund request?

You cannot “unapprove” an approved refund. However if the approved refund is still queued for processing you can change the request from “Approved” to “Declined”.

In the same way, an approved refund can be declined if the refund is still queued for processing.

Who is 6L and why are they issuing refunds to our customers?

Payments must originate from a legal entity such as a person or a company. ZippyAssist is a trademark. However 6L Inc is the company that owns ZippyAssist, so refunds are issued by 6L Inc.

When customers are notified by the payment provider of payment we reference the refund request so customers are aware of the connection.

How do I see who approved a refund request?

Each refund request provides a detailed processing log, including who did what and when. This log can be viewed by inspecting the refund request on the dashboard.

Recent blog posts

Getting Started is Easy

You can be up and running with your own ZippyAssist within 30 days.

Find Out More

Try it. Your customers will love it—and so will you.

About ZippyAssist

ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.

Find out more.