FAQ

Frequently asked questions

How ZippyAssist works, plans and subscriptions, and more.

General

How do I contact customer support?
Can I see reviews or testimonials?

Subscription & Billing

Do you charge fees for refund disbursements
How do I cancel my ZippyAssist subscription?
What payment methods do you accept?
Can I change my subscription plan later?
What happens if my payment fails?
What counts as an item?
What are Additional Items?

Refunds Feature

Do you charge fees for refund disbursements
What refund methods are available?
Are ZippyAssist Refunds different from traditional refunds?
How quickly are refunds processed?
Do I need to review and approve each individual refund request?
What happens when I approve an online refund request?
Can I “unapprove” or decline an approved refund request?
Who is 6L and why are they issuing refunds to our customers?
How do I see who approved a refund request?