Voice Calls Now Integrated Into ZippyAssist.
Greg Elisara
ZippyAssist's new Voice Messages feature will answer your calls and process voice messages, integrating caller data customer support requests.
FOR IMMEDIATE RELEASE
Automated Call Management and Seamless Integration with ZippyAssist Now Available
Pleasanton CA, October 1, 2024 – ZippyAssist is excited to announce the release of Zippy Voice Messages, a new feature designed to help operators in unattended retail and self-service environments manage inbound customer support calls with greater efficiency. Now available to all ZippyAssist customers at no extra charge, Zippy Voice Messages automates the answering and processing of customer calls 24/7, while seamlessly integrating call data into ZippyAssist’s comprehensive customer support platform.
In the unattended retail and self-service, operators often rely on call centers or standard voicemail services to manage after-hours or weekend calls. Even during regular business hours, operators may not always be available to answer every call personally. The information from these calls then needs to be reviewed and pre-processed before in can be acted upon. This task is often manual, time-consuming, and prone to errors.
Zippy Voice Messages addresses this problem by answering every incoming call to an operator’s dedicated ZippyAssist number (or forwarded numbers), then prompting the caller to leave essential details in a voice messages. The system transcribes the message, and all relevant data, such as equipment and customer information, is linked to the call for immediate use. Using ZippyAssist's other features, operators can quickly handle help requests or refund requests directly from the call data, with the click of a button.
“With Zippy Voice Messages, our customers now have a smarter, more efficient way to manage their customer support calls,” said Neil Swindale, 6L ZippyAssist President. “Instead of relying on costly call centers or basic voicemail services, Zippy Voice Messages leverages AI-powered automation to reduce costs and improve response times, all while making the process more human-friendly.”
Zippy Voice Messages is included in all ZippyAssist plans. Existing ZippyAssist customers will find the feature available on their dashboards starting today. New customers can access all of Zippy’s powerful features, including Zippy Voice Messages, free for the first 30 days.
About ZippyAssist
ZippyAssist is the leading platform for customer support in unattended retail and self-service environments. With a suite of powerful features, ZippyAssist helps operators manage equipment, streamline customer service, and provide an excellent consumer experience. The platform continues to innovate with tools like ZippyVoice, setting the standard for efficiency in the industry.
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