ZippyAssist is specially designed for self-service and unattended retail environments like micro markets, vending, and office coffee services.
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The humble finger just got a lot more powerful. With our new 100% online refund features you can now issue refunds simply and quickly, making it more convenient for customers.
What's more, it'll save you time, so you can run your business efficiently even when things don't quite go to plan.
All of this done with a couple of simple clicks.
And it’s just so gosh-darned easy to setup and use:
Select which refund methods to offer your customers – PayPal, Venmo (US only), or Cheque/cash.
As customer refund requests come in, review them on your dashboard. To approve a refund click “Approved”.
That's it! Approved refund amounts and associated fees are added to your ZippyAssist account.
How simple is that!
What refund methods are available?
Currently ZippyAssist offers PayPal and Venmo (US only) for online refunds. Once approved, online refunds are paid out by ZippyAssist on behalf of the business, who later reimburse ZippyAssist.
ZippyAssist plans to offer more online options as they become available.
Customers can also choose the option of an offline refund using cash or check. However businesses are responsible for sending out offline refunds.
NOTE: ZippyAssist does not send cash or checks to customers on behalf of businesses at this time.
Are ZippyAssist Refunds different from traditional refunds?
Refunds are commonly considered as a transaction between two parties, e.g. a business returns money to a customer. However, aspects of unattended retail makes these types of refunds time consuming and inefficient.
This is where ZippyAssist Refunds steps in. To simplify and speed-up the refund experience for both business and customers, ZippyAssist offers customers the option to receive a refund payment using an online method such as PayPal and Venmo (US only). If a business approves the request ZippyAssist issues payment* to the customer to settle the refund on behalf of the business. Businesses can quickly and easily review requests from the ZippyAssist dashboard, and approve a refund with the click of a button.
The business then periodically reimburse ZippyAssist to reconcile processed refund amounts and transaction costs.
*NOTE: ZippyAssist is a product and brand of 6L Inc. Online payments are issued by 6L Inc.
How quickly are refunds processed?
Once a customer requests a refund it must be reviewed by you and approved to progress to processing. Any refund processing does not start unless it is first approved.
Once a request is approved:
Do I need to review and approve each individual refund request?
Yes. Refund requests do not progress unless first approved.
What happens when I approve an online refund request?
Approving a refund request where the refund method is PayPal or Venmo:
NOTE: ZippyAssist does not process offline / manual processes such as cash/check.
Can I “unapprove” or decline an approved refund request?
You cannot “unapprove” an approved refund. However if the approved refund is still queued for processing you can change the request from “Approved” to “Declined”.
In the same way, an approved refund can be declined if the refund is still queued for processing.
Who is 6L and why are they issuing refunds to our customers?
Payments must originate from a legal entity such as a person or a company. ZippyAssist is a trademark. However 6L Inc is the company that owns ZippyAssist, so refunds are issued by 6L Inc.
When customers are notified by the payment provider of payment we reference the refund request so customers are aware of the connection.
How do I see who approved a refund request?
Each refund request provides a detailed processing log, including who did what and when. This log can be viewed by inspecting the refund request on the dashboard.
First Class Vending is a leading convenience refreshments company operating in Nevada and Southern California. Michelle Marsh from First Class Vending shares how ZippyAssist is providing ROI and benefits to both customers and their operations teams.
ZippyAssist serves customer-focused organizations large or small or somewhere in between. Together we strive to create the best customer experiences we can in micro markets, self-service and unattended retail environments, and refreshment services.
Your customers will spend money with you—and more frequently—if quick and easy access to help is available. ZippyAssist can be that assurance your customers are looking for.
If your retention strategy is focused on swapping out equipment with equipment that costs even more, there's a better way because unresolved customer service issues is the leading reason providers lose accounts—not out-dated equipment. With ZippyAssist, customers can let you know of any problems before they can mushroom into big ones, saving you from retiring equipment before it's time.
At its heart ZippyAssist is a tool specially designed to improve the customer experience. It’s exactly that type of attitude that wins new accounts! Over and over again we hear from customers how ZippyAssist helped them win new accounts. It demonstrates their commitment to customers, and their smart use of technology to close the gap between customer expectation and customer experience.
ZippyAssist™ is built and designed by 6L Inc.—a company dedicated to creating products for self-service environments that close the gap between user experience and user expectation. We combine thoughtful user experience design and technology so organizations can better serve their users and customers.