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Free Trial
Try free for 30 days.
Book a Demo
ZippyAssist™ is clever technology that helps operators deliver great customer support around the clock using AI‑driven automation designed to optimize customer care without compromising the personal touch. It's like having an employee in every location* 24/7 — so you don't need to be.
*Not our words, but those of ZippyAssist customer Coley Canteen – read the case study.
Try Free for 30 DaysNo long term commitment — cancel at any time.
Watch to find out how ZippyAssist can help you transform the way you deliver customer support—using automation to save you time, improve customer satisfaction, and grow your business.
In the world of unattended retail and self-service, customers need access to help 24 hours a day. That’s where ZippyAssist steps in.
Sign-up for Zippy and get your dedicated ZippyAssist phone number that you share with your customers.
You can even redirect your current support phone number to your new ZippyAssist number.
When customers need help they txt or call – Zippy answers, prompting customers for key information.
Behind the scenes, Zippy cross-references this information with other data, such as equipment info, location data, customer history, account details.
Zippy gathers the customer's details and related data, then shares it with you and your team to resolve. Meanwhile, customers can get on with their day, knowing they'll be taken care of.
Now you can better triage, manage, and delegate issues, instead of being interrupted by live conversations – allowing for more efficient problem-solving.
In most cases*, you have everything you need to resolve an issue without a single conversation. If you need to issue a refund to a customer, you can even use Zippy's online refund features to send a refund in minutes – no checks, no envelopes, no stamps, no hassle.
*Naturally, there will be times when a chat with a customer is necessary, but with the time you save you'll have more time to attend to the things that need extra attention. Read our case study on Buffalo Strive, who saved so much time that Strive's Director of Customer Experience was finally able to get out of the office for site visits — something that was impossible before ZippyAssist.
ZippyAssist is a powerful tool that can help with many parts of your business, like operations, sales, marketing, and more. But getting started with ZippyAssist takes only a few minutes. No complicated setup – just simple, quick results.
Sign up and receive your dedicated Zippy phone number and dashboard login.
Zippy is ready to handle incoming TXT messages instantly.
Enable Voice Messages to handle calls, and activate refunds with ZippyWallet for fast issue resolution.
No long‑term commitments – cancel anytime.
Ready to take ZippyAssist for a Test Drive?
Try Free for 30 DaysPowered by Zippy.
When you use Zippy to support your customers, you're joining a group that includes the very best in the industry.
Zippy is used by over 60 operators to support over 110,000 items all across North America.
Join the customer service revolution!
Get in touch for a demo or have your own Zippy in minutes!
Zippy helps you sell more product, retain more business, and win new accounts by helping you take care of your most important revenue generator — your customers. While at the same time saving time and costs.
Your customers will spend money with you—and more frequently—if quick and easy access to help is available. By as much as 38%!
Creating trust is challenging in unattended retail and self-service. But ZippyAssist is often the type of assurance your customers are looking for.
If your retention strategy is focused on swapping out equipment with equipment that costs even more, there's a better way because unresolved customer service issues is the leading reason providers lose accounts—not out-dated equipment. With ZippyAssist, customers can let you know of any problems before they can mushroom into big ones, saving you from retiring equipment before it's time.
At its heart ZippyAssist is a tool specially designed to improve the customer experience. It’s exactly that type of attitude that wins new accounts! Over and over again we hear from customers how ZippyAssist helped them win new accounts. It demonstrates their commitment to customers, and their smart use of technology to close the gap between customer expectation and customer experience.
ZippyAssist is a cloud‐based customer engagement platform specifically designed for self-service and unattended retail environments, providing a super‐simple way for customers to seek help should they need it, and for companies to respond quickly and effectively.
With a simple text message to a number dedicated to your company’s ZippyAssist, customers can access the help they need without a time-consuming phone call.
Know about small problems before they become big ones. Customers can provide feedback right in the ZippyAssist app — suggestions or frustrations, and praise.
With our 100% online refund feature you can issue refunds simply and quickly, making it more convenient for customers (and your customer support team).
Zippy can automatically answer inbound calls to your ZippyAssist phone number (or any calls forwarded to it), 24 hours a day, 365 days of the year.
You can add, update, and delete equipment data directly in ZippyAssist—if you don't have a VMS, this can be a tool you can use to help manage the location of your equipment. You can also see what specific equipment is getting the most customer help requests.
To support our Spanish and French speaking users, ZippyAssist's customer web app supports Spanish and French.
Avoid time-consuming calls about preauthorizations holds from customers by automating customer advisories and follow-up.
Never lose another account. Zippy's account reporting makes it easy to monitor activity by account are seeing the most support and services requests, and specifics about each one. Perfect for reviewing with your team for training or remedial action.
ZippyAssist keeps a full history of your customers who have used ZippyAssist to contact you, and makes it easy to find them. This is great if you need to check or look-up the history of a customer.
Great Minds Think Alike.
Don’t just take our word for it. Companies of all sizes are adopting ZippyAssist to better support customers, win more accounts, and help their people do their jobs better.
First Class Vending is a leading convenience refreshments company operating in Nevada and Southern California. Michelle Marsh (President, Nevada) shares how ZippyAssist is providing ROI and benefits to both customers and their operations teams.
Co-Owner Jon Corto and the team at Buffalo Strive share how ZippyAssist is having a positive impact on many parts of their business, including reducing their customer service workload by 50%!
ZippyAssist is a no-brainer! This is what Shane Swanson told us about ZippyAssist in a recent conversation. Shane is the Sales and Customer Service Manager for Coley Canteen – the Flint Michigan company that's been in business nearly 85 years.
With a legacy spanning over 75 years, and covering more than 700 locations, Maumee Valley Group continues to adapt to the ever-evolving market and provide excellent value and service to its customers.
Staying at the forefront of today’s vending technology, One Source’s VP of Operations, Jared Detwiler, shares how ZippyAssist has helped evolve the brand’s customer relations and internal operations.
Adapting your business to today’s digitally-driven world is crucial. Steven McDonald, Vend Alaska CEO, shares how using ZippyAssist has helped the company progress forward despite ever-changing demand.
Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.
You can be up and running with your own ZippyAssist in minutes!
Start Your Free TrialTry it free for 30 days.
Your customers will love it—and so will you.
6L Inc. • www.zippyassist.com • PO Box 1916, Pleasanton, CA 94566
HQ’ed in California. Designed and built in Aotearoa New Zealand.
© 6L Inc. .